Customer Advisor
Place of work: Katowice
Company: PragmaGO SA
Customer Advisor
Your responsibilities
Caring for and maintaining the highest standards of B2B customer service,
operation of communication tools and channels (hotline, e-mail, chat)
Activities aimed at customer retention,
Consulting at various stages of cooperation with the client,
Developing a pro-client culture (UX/CX),
Creating new solutions in their task area.
Our requirements
2 years of experience working in customer service departments (contact center, BOK),
Freedom to establish contacts and conduct conversations,
The ability to find solutions.
Freedom to establish contacts and conduct conversations,
Active listening skills,
We offer
The ability to find solutions,
Subsidized sports cards – Multisport or Medicover Sport,
company library.
Opportunity for professional development within a rapidly growing group.
Subsidized English lessons with teachers on the Hey Langu platform,
private medical care,
budget for integration meetings,
Why PragmaGO?
We are growing dynamically – we achieve turnover increases every quarter (in the first half of 2022 it was 62% year-on-year) – we are a stable employer.
We meet the highest standards – as an issuer of public bonds and a payment institution, we are subject to the control of the FSA, and in 2021 we were acquired by Enterprise Investors, an international fund that works only with the best-managed companies.
We care about work-life balance
We are transparent – we regularly report on our performance and activities in stock exchange reports, and they are also monitored by corporate governance.
