Business Customer Advisor
Place of work: Katowice, hybrid
Company: PragmaGO SA
Business Customer Advisor
Your responsibilities
Ensuring that the highest standards of B2B customer service are maintained
Consulting at various stages of cooperation with the customer
operation of communication tools and channels (hotline, e-mail, chat)
undertaking activities aimed at customer retention
Developing a pro-client culture (UX/CX),
Creating new solutions in their task area.
Our requirements
A minimum of 2 years of experience in customer service departments (contact center, BOK)
ease in establishing contacts and conducting conversations
empathetic and friendly approach to the customer
ability to actively listen and find solutions
We offer
employment based on an employment contract
Subsidized English lessons with teachers on the Hey Lang platform
subsidy for Multisport or Madicover Sport card
private medical care
company library
budget for integration meetings
Opportunity for professional development within a rapidly growing Group
Why PragmaGO?
We are growing dynamically – we achieve turnover increases every quarter (in the first half of 2022 it was 62% year-on-year) – we are a stable employer.
We meet the highest standards – as an issuer of public bonds and a payment institution, we are subject to the control of the FSA, and in 2021 we were acquired by Enterprise Investors, an international fund that works only with the best-managed companies.
We care about work-life balance
We are transparent – we regularly report on our performance and activities in stock exchange reports, and they are also monitored by corporate governance.
