When will I receive the money?
We send funds to customers in two-hour intervals on weekdays, from 8 am to 4 pm. This way you can be sure that your funds will be sent to you no later than 2 hours after your recipient confirms the document. Remember, however, that the receipt of funds into your account also depends on banking sessions.
When will the payment be settled?
We settle the payment after the physical receipt of funds into our bank account. Posting may take 1 to 2 business days.
How to check if a payment from a contractor has been recorded?
All deposits, once posted, are visible in the Billing/Payments tab in the Client Area.
Are the funds sent by express transfer?
Yes. We send funds up to the amount of 99,999 PLN by Express Elixir transfer. If your bank does not make Express Elixir transfers, we will send the amount up to PLN 20,000 by Blue Cash, the amount above PLN 20,000 to 99,999 by Elixir transfer, and funds from PLN 100,000 and above by Sorbnet transfer.
Regardless of the amount of the transfer, it is possible to select the Sorbnet option when submitting an invoice – however, this is an additional fee.
What bank are the funds coming out of?
We send funds from PKO, mBank and Santander banks. If your corporate bank account is registered with PKO, the funds will be sent from the same bank. The situation is analogous for mBank and Santander Bank. In other cases, we transfer funds from mBank.
At what time does the last tranche of financing take place?
We process the last transfers on weekdays at 15:00.
Can I change my bank account number?
Yes, to change your bank account number, fill out an application and send it to dok@pragmago.pl or at ul. Brynowska 72, 40-584 Katowice. If the new account number is on the White List, just send to the above-mentioned. email address the change request. Download the application.
When will the deductible or deposit be returned?
We process disbursement of funds as a deductible or deposit on the day of settlement of the deposit.
What happens if the recipient is late with payment?
In such a situation, we initiate monitoring of receivables. We contact the recipient of the invoice to remind him of the repayment. For your company, this means paying a late payment fee.
