When do I get a login?
The login to the Client Zone is sent by email as soon as the application for financing is successful.
What are the statuses of documents in the Client Area?
If you want to find documents with their assigned statuses, go to the Information Panel and then go to the Documents tab.
Here is the list of statuses with explanations:
TKA – refers to the settlement of the deductible; appears when the invoice is settled.
TRN – refers to the settlement of financed receivables; appears when the invoice is financed.
TNN – refers to the settlement of unreported payments; appears when invoices have been paid by the recipient that were not reported by the customer.
TFN – refers to the settlement of unfunded turnover; it appears when a customer submits an invoice and indicates that it is not subject to financing.
COMPENSATA – is a collection of all operations of a given day.
How do I apply for a limit change?
To change the contract limit, in the Customer Area go to the Contracts tab, then click on the “change contract parameters” button.
How to add a new user to the system?
If you want to add a new user, open the “Users” tab and select the request to add a user. Here you can also remove the recipient/supplier of the contract.
How do I delete an invoice submitted for funding?
If the invoice has not yet been authorized, you will do so by clicking the “x” button in the “Add Invoice” tab. Once it has been authorized, the only way to remove the invoice is to report the problem to your Supervisor or to Customer Service.
How will I know that the recipient I added has been accepted?
Such information will appear in the Customer Area, under the “CONTRACTS/ACTIVE CONTRACTS” tab.
How to check the available limit?
You need to log in to the Client Area, then go to the “CONTRACTS/CURRENT CONTRACTS” tab.
How do I know if I have been granted a factoring advance?
We will inform you of the factoring advance and its amount via SMS and in the Client Zone (information can be found in the “INFORMATION PANEL” tab).
How to check if the data of an invoice entered into the system is correct?
It is best to check the correctness of the invoice at the time of entering it into the Customer Zone (before its final approval by SMS). After entering a document, you can always use the preview in the Customer Area in the invoice list.
How long does it take to process an annex application? Where can I check the status of my application?
Applications are processed up to 3 working days. Your Supervisor will inform you of the processing of your application by phone or email.
Where can I make a request to resend a system email requesting confirmation of invoices?
Contact Customer Service at +48 32 450 02 22 or by email at dok@pragmago.pl to request an email resend.