Is the recipient informed of the assignment?
Yes, the recipient must agree to the assignment and confirm the invoice you want to finance. Financing of single invoices is a form of open factoring, and the recipient is informed of the assignment by email.
How does the recipient acknowledge the invoice?
The recipient of the invoice receives an email requesting confirmation of the claim. The message includes a button. After clicking on it, the recipient will be taken to the appropriate page, where (after reviewing the details) he will be able to confirm the invoice.
When will the recipient be informed of the assignment?
Immediately after the customer approves the offer by SMS code.
What happens if my customer doesn’t pay?
In such a situation, we start the payment monitoring procedure and contact your customer. According to the contract, you will incur a late payment commission fee.
How do I check if my contractor has confirmed the invoice?
Such information can be found in the Customer Area, under the “Invoice list” tab. The selected invoice will be marked as “accepted”.
Why do you have to wait for the recipient to accept the invoice?
Acceptance of the invoice by the recipient means that he or she agrees to the assignment of the claim and confirms that the transaction took place. On the basis of the confirmation, we can start financing, and in the future, if necessary, collect the receivable.
How much time does the recipient have to accept the invoice?
Your customer has 7 days to accept the invoice – the timing of the disbursement depends on when the recipient accepts the invoice.
How do I change my phone number or email address for invoice/contract approval?
Contact Customer Service at 801 020 130 or email bokonline@pragmago.pl.
