When will I receive the money?
We send funds to customers in two-hour intervals (on weekdays between 8:00 am and 4:00 pm). This way you can be sure that your money will be sent to you no later than 2 hours after the recipient confirms the legitimacy of the document. Remember, however, that the receipt of funds into your account also depends on banking sessions – these take place every 2 hours from 9:30 am to 3:30 pm.
To which bank account will I receive the funds?
We send the transfer to the bank account with which you verified your identity using the Kontomatik system or from which you made a verification transfer using the BlueMedia platform. We record the account number in the cooperation agreement, in § 2, para. 2. You can find the agreement in the Customer Area under the Information Panel tab, in the Documents section. Use the search filters to locate the contract in the list, then click [PDF] at the end of the line to open the document.
How to check if a payment from a contractor has been recorded?
All deposits, once posted, are visible in the Billing/Payments tab in the Client Area.
Can I change my bank account number?
Yes, to change your bank account number, contact Customer Service at 801 020 130 or email bokonline@pragmago.pl.
From which bank are the funds sent from us?
We send funds from PKO, mBank and Santander banks. If your corporate bank account is registered with PKO, the funds will be sent from the same bank. The situation is analogous for mBank and Santander Bank. In other cases, we transfer funds from mBank.
Will I receive an invoice with the financing commission to be accounted for in accounting?
Yes. The document will be generated the very next day after the invoice is funded. You can find it in the Customer Area under the Billing tab, in the e-invoicing section. We will also send it in an email.
Can I finance only part of an invoice?
No, we finance the full value of the reported invoice.
